Privacy Policy

Last updated: 17 September 2026

BreakerMats is a trading brand of LEVEL THIRTY3 Limited, a company registered in England and Wales under company number 15462512. Our registered office is 220 Torquay Road, Paignton, Devon, England, TQ3 2HN.

LEVEL THIRTY3 Limited is the controller of the personal information described in this Privacy Policy. In this policy, “BreakerMats”, “we”, “us” and “our” refer to LEVEL THIRTY3 Limited.

This policy explains what personal information we collect when you visit breakermats.co.uk, contact us or place an order, why we use it, who we may share it with and the rights available to you.

1. Personal information we collect

Depending on how you use our website and services, we may collect:

• your name, billing address and delivery address;

• your email address and telephone number;

• details of products and services you order;

• payment and transaction information, although complete card details are processed securely by our payment providers and are not stored by us;

• account information if you create a customer account;

• messages, enquiries, feedback and customer-service correspondence;

• logos, artwork, images, business names, wording, colours and other files or instructions you submit for a personalised product or design service;

• technical information including your IP address, browser type, device information, cookie identifiers and information about how you use our website; and

• information needed to prevent fraud, protect our website and comply with our legal obligations.

We collect this information directly from you when you browse the website, place an order, upload artwork, complete a product-options form, create an account, subscribe to marketing or contact us. Some technical information is collected automatically through Shopify and essential website technologies.

2. How we use your information

We use personal information to:

• process and fulfil orders;

• take payment and issue refunds where applicable;

• create personalised artwork, logos and custom breaker mats;

• contact you to clarify artwork, approve designs or provide order updates;

• arrange delivery and provide tracking information;

• respond to questions, complaints and requests;

• operate, maintain and secure our website;

• detect and prevent fraud or misuse;

• maintain financial, tax and business records;

• improve our products, services and customer experience; and

• send marketing communications where we have permission or another lawful basis to do so.

3. Our lawful bases

Under UK data-protection law, we rely on the following lawful bases:

• Contract: where using your information is necessary to take steps at your request, process an order, create a custom design, deliver your products or provide customer support connected with your purchase.

• Legal obligation: where we must retain or disclose information to comply with tax, accounting, consumer-protection or other legal requirements.

• Legitimate interests: where necessary to operate and improve our business, secure our website, prevent fraud, manage customer enquiries and protect our legal rights, provided those interests are not overridden by your rights.

• Consent: where you have actively agreed to optional marketing or non-essential cookies and tracking technologies. You can withdraw your consent at any time.

4. Personalised artwork and uploaded files

When you order a personalised product or logo-design service, you may provide artwork, logos, photographs, names or other content. We use this material to prepare proofs, create your design, manufacture your order and provide customer support.

Please avoid submitting personal information that is not necessary for your order. If your files contain information about another person, you should have their permission to provide it to us.

5. Payments

Payments may be processed through Shopify Payments or PayPal. These providers receive the information needed to authorise and process your payment and apply their own privacy policies to their handling of that information.

We do not receive or store your complete payment-card number or security code.

6. Who we share information with

We only share personal information where necessary to operate our store, fulfil orders, comply with the law or protect our rights. Recipients may include:

• Shopify, which provides our ecommerce platform, checkout, hosting, customer accounts, messaging and related store services;

• Shopify Payments and PayPal, which process payments;

• Globo Product Options, which provides product customisation and file-upload functionality;

• Royal Mail, which provides delivery and tracking services;

• email, cloud-storage, IT, security and professional-service providers that support our business;

• accountants, insurers, legal advisers and other professional advisers; and

• regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

We do not sell your personal information.

7. International transfers

Some service providers may store or process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

8. Cookies and similar technologies

Our website uses cookies and similar technologies required for core functions such as navigation, checkout, security, account access and remembering customer preferences.

We may also offer optional analytics or advertising cookies. Where consent is required, these technologies will not be used until you make your choice through the cookie banner. You can change or withdraw your choice through the available privacy settings.

We currently do not have a Meta Pixel or Google advertising pixel installed. If we introduce additional analytics or advertising tools, we will update this policy and the website’s cookie information as required.

9. Marketing

If you choose to receive marketing, we may use your email address to send news, product updates and offers. You can unsubscribe at any time by using the link in the message or contacting us at cardbreakermats@gmail.com.

Service messages about an order, payment, artwork approval or delivery are not marketing and may still be sent where necessary to fulfil your order.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, answering queries, handling disputes and meeting tax, accounting and legal requirements.

Order and transaction records are generally retained for up to six years where needed for legal, tax and accounting purposes. Artwork and uploaded files may be retained for a reasonable period to complete the order, handle reprints or resolve customer-service issues, after which they may be securely deleted when no longer needed.

Retention periods may vary if a longer period is required by law, a dispute is ongoing or you ask us to delete information that we have no continuing legal reason to retain.

11. Keeping your information secure

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service or transmission method can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how we use your information;

• object to certain uses of your information, including direct marketing;

• receive certain information in a portable format;

• withdraw consent where we rely on consent; and

• complain to the Information Commissioner’s Office.

These rights are not absolute and may be limited where an exemption applies or we must retain information to meet a legal obligation.

To exercise a right, email cardbreakermats@gmail.com. We may need to verify your identity before completing your request.

You can also contact the Information Commissioner’s Office through ico.org.uk or by telephone on 0303 123 1113.

13. Children’s privacy

Our products and services are not directed at children, and customers must be able to enter into a contract with us. We do not knowingly collect personal information directly from children without appropriate authorisation.

14. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy information before providing personal information.

15. Changes to this policy

We may update this Privacy Policy when our services, connected providers or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

16. Contact us

For questions about this policy or how we use your personal information, contact:

LEVEL THIRTY3 Limited trading as BreakerMats
220 Torquay Road
Paignton
Devon
England
TQ3 2HN

Email: cardbreakermats@gmail.com
Company number: 15462512