Shipping and Delivery Policy

Last updated: 17 September 2026

BreakerMats is a trading brand of LEVEL THIRTY3 Limited, company number 15462512.

This policy explains how we prepare, dispatch and deliver orders placed through breakermats.co.uk.

1. Where we deliver

We accept orders for the delivery destinations made available during checkout. If your location is not available at checkout, contact us at cardbreakermats@gmail.com before ordering and we will confirm whether delivery is possible.

We cannot deliver to an address that is incomplete, invalid or not accepted by the available delivery service.

2. Production time and delivery time

Production time and delivery time are separate:

• Production time is the time needed to prepare, print, finish and package your order.

• Delivery time begins after your completed order has been handed to Royal Mail.

The estimated production or dispatch time shown on the relevant product page or order confirmation applies to your order. These estimates may vary according to the product, order quantity and level of personalisation.

For personalised products, production normally begins only after we have received:

• suitable artwork or all information needed to create it;

• any requested wording, colours and design instructions;

• payment in full; and

• your approval of a digital proof, where a proof is provided.

Time spent waiting for customer artwork, information, feedback or approval is not included in the production estimate.

3. Delivery service

Orders are normally sent using a Royal Mail tracked service. The available service and delivery charge will be displayed at checkout.

Royal Mail delivery times are estimates unless a guaranteed service is expressly stated. A tracked 24-hour or next-working-day service describes the carrier’s delivery aim after dispatch; it does not mean that a personalised order will be manufactured and delivered within 24 hours of being placed.

Working days do not normally include weekends or UK bank holidays.

We may use another suitable delivery provider where reasonably necessary, provided this does not materially reduce the service purchased.

4. Shipping charges

Shipping charges are calculated and displayed before you complete checkout. The amount may depend on the delivery destination, product size, parcel weight, order value and selected service.

Any promotional free-delivery offer is subject to the conditions shown with that offer.

5. Order tracking

Where tracking is available, tracking information will be sent to the email address supplied with your order after dispatch.

Tracking information may take a short time to update after the parcel is accepted by Royal Mail. Please check your junk or spam folder if you have not received the dispatch email.

6. Delivery estimates and the 30-day limit

We will aim to deliver within the timeframe stated on the website or agreed with you. Unless a different timeframe has been agreed, goods will be delivered no later than 30 days after the contract is formed.

Where an order requires customer artwork, information or proof approval, any agreed delivery timeframe may be adjusted to reflect a delay in receiving what we need from you.

If we become aware of a significant delay, we will contact you using the details supplied with your order.

7. Checking your delivery address

You are responsible for checking that your name, postcode and full delivery address are correct before completing checkout.

If you notice an error, contact cardbreakermats@gmail.com as soon as possible. We will try to correct the address if the order has not been dispatched, but we cannot guarantee that a change will be possible once processing has begun.

We are not responsible for a delay or failed delivery caused by incorrect or incomplete information supplied by you. If the parcel is returned to us for that reason, we may charge the reasonable cost of redelivery.

8. Safe places, neighbours and delivery instructions

Any safe-place, neighbour or delivery preference offered by Royal Mail is subject to Royal Mail’s own procedures and the suitability of the location.

If you nominate a safe place, neighbour or alternative recipient, delivery to that nominated location or person may count as delivery to you. Please choose only a secure and appropriate location.

9. Missed delivery and collection

If Royal Mail cannot complete delivery, it may leave instructions, offer redelivery or hold the parcel for collection.

You are responsible for following the carrier’s instructions within the stated timeframe. If a parcel is returned to us because delivery or collection was not completed, please contact us. We may charge the reasonable cost of sending it again.

10. Delayed or apparently lost parcels

Tracking sometimes shows a delay while a parcel is still moving through the network. If your order has not arrived within the delivery estimate, first check the tracking information and whether Royal Mail has left a card or delivered to a nominated safe place or neighbour.

If the parcel remains overdue, contact cardbreakermats@gmail.com with your order number. We will investigate with Royal Mail and, where appropriate, arrange a replacement or refund in accordance with your legal rights.

Please do not submit a carrier claim independently unless we ask you to, as the delivery contract is normally between BreakerMats and Royal Mail.

11. Damaged parcels or incorrect items

Please inspect your order after delivery and contact us promptly if:

• the parcel or product has arrived damaged;

• an item is missing;

• you have received the wrong product; or

• the finished product does not match the approved artwork or order details.

Email cardbreakermats@gmail.com with your order number and a description of the problem. Please retain the product and packaging. We may ask for photographs to help us assess the issue and make a carrier claim.

Requesting photographs does not remove or reduce any statutory rights you may have.

12. When responsibility passes to you

For consumer orders, the goods remain our responsibility until they are delivered to you or to a person you have identified to receive them.

If you independently arrange for a carrier that was not offered by us, responsibility may pass to you when the goods are handed to that carrier, as permitted by law.

13. Orders containing multiple products

Where an order contains several products, we may dispatch them together once the entire order is ready or send them separately. If we split an order, you will not be charged an additional delivery fee unless this was agreed with you in advance.

14. International orders

If international delivery is available for your destination at checkout, the displayed delivery estimate may not include customs processing time.

Unless expressly stated as included at checkout, the recipient is responsible for any import duty, local tax, customs fee or handling charge imposed by the destination country. We cannot control these charges or guarantee how long customs clearance will take.

You are responsible for checking whether the ordered product can lawfully be imported into the destination country.

15. Events outside our control

Delivery may be affected by events outside our reasonable control, including severe weather, industrial action, transport disruption, customs delays, emergencies or disruption to postal services.

Where this happens, we will take reasonable steps to minimise the effect and keep you informed if the delay materially affects your order. Your statutory rights remain unaffected.

16. Cancellations and returns

Shipping and delivery issues are handled alongside our Terms and Conditions and Returns and Refund Policy.

Personalised or custom-made goods are not normally eligible for change-of-mind cancellation. However, this does not affect your rights if an item is faulty, damaged, not as described or incorrectly supplied.

17. Contact us

For delivery questions, contact:

LEVEL THIRTY3 Limited trading as BreakerMats
220 Torquay Road
Paignton
Devon
England
TQ3 2HN

Email: cardbreakermats@gmail.com
Company number: 15462512